Faq's
You can reach out to us with your requirements, and our team will be happy to assist you in creating a piece tailored to your preferences. Availability of customisation may vary by design and product category.
We deliver our products through trusted courier partners to ensure safe and timely delivery.
Once your order is confirmed, it is usually dispatched within 1–3 business days. Delivery typically takes 4-5 days depending on your location. You will receive tracking details via email and SMS once your order is shipped.
In the rare event that your product gets misplaced or stolen during transit, please contact our customer support team immediately. We will investigate the issue with our courier partner and arrange a replacement or refund, as per our policy.
Exchanges are only permitted if the product received is damaged, defective, or incorrect.
Therefore this can be done on website itself, it shows the option there.
If your product is eligible for return, please contact our customer support team within the specified return period. Share your order details along with images of the item. Once your request is approved, we will provide instructions for returning the product. After we receive and inspect the item, exchange will be processed as per our policy.